Edge case flows cover unusual, rare, or boundary scenarios that deviate from typical user journeys. Handling these gracefully is critical for user trust and app reliability.
| VERIFICATION EDGE CASES | CONTENT EDGE CASES | USER ACCOUNT EDGE CASES |
|---|---|---|
| No UPI history | Product not in database | Multiple devices |
| Old purchase | Duplicate review | Account recovery |
| Cash purchase | Review edit after reply | Phone change |
| Gift received | Deleted account | |
| Refunded item | ||
| Shared payment |
| SELLER EDGE CASES | TECHNICAL EDGE CASES | POLICY EDGE CASES |
|---|---|---|
| Business closure | Offline mode | Reported review |
| Ownership transfer | Large files | Disputed purchase |
| Product discontinued | Session timeout | Legal takedown |
| Concurrent edits |
Scenario: User wants to review a product but has no UPI purchase history
Flow: Select Category → Connect UPI → No Transactions → Show Options
SCREEN: No Transactions Found
😕
No UPI Purchases Found
We couldn't find any transactions in your connected payment apps.
This might happen if:
- You paid with cash or card
- Purchase was made on another phone
- Transaction is older than 12 months
Options:
📱 Connect Another Payment App📝 Write Unverified Review — (Will not show verified badge)📧 Request Manual Verification — (Upload invoice/receipt — 24–48hr review)Alternative Paths: