| Property |
Details |
| 👤 Designer |
Kadapa Sai Krishna |
| 🎯 Role |
UX Designer · UI Designer · UX Researcher |
| 📅 Timeline |
Feb 2025 → July 2025 |
| ⏱️ Duration |
6 Months |
| 📱 Platform |
Mobile App · Web (Coming Soon) |
| 🏷️ Industry |
E-Commerce · Trust & Safety |
| 🛠️ Tools Used |
Figma · FigJam · Notion · Maze · Google Forms |
| 👥 Team |
Solo Project |
| 📊 Status |
🟢 In Progress |
| 🔗 Prototype |
— |
📌 Project Summary
E-commerce platforms are losing customer trust due to fake reviews and manipulated ratings. This case study explores a Verified Purchase Review System — where only confirmed buyers can post reviews or ratings, while all users can read and reply to existing reviews. The goal is to restore trust, protect genuine sellers, and ensure e-commerce platforms continue growing rather than pushing customers back to offline shopping.
🧭 Approach
| Phase |
What I Did |
| 🤝 Empathize |
User Interviews · Surveys · Field Research · Competitor Analysis |
| 🎯 Define |
Personas · Empathy Map · User Journey Map · POV Statement · HMW |
| 💡 Ideate |
Brainstorming · Crazy 8s · Priority Matrix · Solution Selection |
| 🎨 Prototype |
Wireframes · Hi-Fi UI · Design System · Interactive Prototype |
| 🔁 Iterate |
Usability Testing · Findings · Refinements · Final Solution |